10,000 TrustPilot Reviews Milestone

Trust Deed Scotland® have more 5 Star TrustPilot reviews than all other Trust Deed providers combined. Trust is everything when you’re looking for help with debt, so we’re extremely proud that Trust Deed Scotland® have more 5 Star reviews than all other Trust Deed providers combined. As a leading Scottish debt solutions provider, we’ve always been proud of our customer feedback. Today is important for us as we’ve reached a new milestone of 10,000 Trustpilot reviews. Trust Deed Scotland® was founded in 2009 with the goal of becoming the best rated debt solutions company in Scotland, with a philosophy of putting our customers’ best interests at heart and helping them to truly realise their potential to achieve a brighter future. We’ve helped over [volume] people in Scotland by giving them tailored Scottish debt advice. 98% of our TrustPilot reviews were 5 star ratings.   As we approached our 10,000 TrustPilot reviews milestone for debt advice reviews, GM said: “I’m really pleased with the support and clear advice given to me. I recommend anyone with debt issues to speak to the team at Trust Deed Scotland. The hard work and effort Michael had put in, not only helped me through the process, but he also provided me with a debt solution that was over and above my expectations. I am so happy and glad that I contacted Trust Deed Scotland. Now I can finally stop worrying about my debts.   Writing a review of her Debt Arrangement Scheme experience with us, our customer Lucy wrote: “Thank you for the support and service I have received from Trust Deed Scotland. From my first phone call in tears stressed about my debt Shaun has been supportive and very clear about my options which really helped the process can’t thank him enough. I felt so embarrassed to be in debt so young but the process was very easy and I know feel relieved that I have taken control of my debts. If anyone is reading the review not sure what to do about there debts make the call even for advice I hid away for long enough and allowed it to take over my life it is a different feeling knowing I have this sorted but also have the support moving forward.   Reviewing her experience with Trust Deed Scotland, our customer Corrie said: “Andrew at Trust Deed Scotland was very helpful and efficient in getting my DAS agreement in place. Great customer service and quick work.  

What Did Our 10,000th Reviewer Say of Their Trust Deed Scotland® Experience?

Our 10,000th reviewer, Bradley left a review after recently signing his Trust Deed. “Very helpful and willing to help, the process was very easy to understand and was described well to me. A massive weight off my shoulders.  

Why Does Good Debt Advice Matter?

We would like to say thank you to all our customers that have reached out to us for debt help and reviewed us. At Trust Deed Scotland®, we invest a lot of time and effort into our own training and compliance with the aim to constantly evolve and enhance our customers’ experience. TrustPilot feedback and customer feedback surveys also help us to further drive these improvements. Customer reviews are also a valuable encourager in helping others to reach out for debt advice. With thousands of relatable stories, we hope that it can help to end the stigma around debt and empower others to seek debt help. Our tailored debt advice is: Non-Judgemental – Debt happens, and we’re here to listen and advise. Not to judge. We know that there are many changes in personal circumstances that lead people into unaffordable debt. For instance, we hear from our customers after experiencing redundancy, divorce, illness as well as over-commitment. Problem debt can happen to anyone; we promise that you are not alone and we are here to help. Confidential – Chats with our debt advice team are confidential. We always respect your privacy and will not divulge your situation to anyone. Safe & Secure – Our debt advice team are based exclusively in-house. So, regardless of whether you choose to proceed with us or not, we don’t share your details with another company. Balanced – We are here to provide tailored advice to you on the risks and benefits of all formal Scottish debt solutions. We help you to understand what your options are and how they will impact your day-to-day life. You will be the one that makes the decision. We will never attempt to persuade you into a debt solution, you are always the one that makes the decision. Choose a debt solution in your own time and on your own terms. Experienced – Not only are we authorised to give debt advice, but our team are also vastly experienced, with knowledge of the inner workings of formal Scottish debt solutions legislation.  

How to Contact Our Debt Advice Team Today

To get in touch with our debt advice team, please call us on 0141 221 0999. Our team of experienced debt advisers will discuss your circumstances and talk you through the available Scottish debt solutions for you. Alternatively, if you are unable to make a call, you can contact us via our WhatsApp Debt Advice Service, or quickly check your options using our Trust Deed Wizard® tool before reaching out to us.

International Workers Day 2024

The employment rate for people aged 16 – 64 in the UK was reported at 74.5% between December 2023 and February 2024. For International Worker’s Day, we want to highlight the number of people who are overworking to stay on top of high living costs. As well as those who, although are working in full-time jobs, are still dealing with unaffordable debt.  

Overworking

Although no UK employer can legally require you to work over 48 hours per week, people on a low full-time income can struggle to pay essential living costs. This is more important than ever with the Cost of Living Crisis, with 84% of people in the UK stating that rising costs are the direct cause of their debt problems. To counteract an imbalance between income and expenses, some people look for additional employment to bridge the gap in their finances. Here at Trust Deed Scotland®, we talk to thousands of people every year who are struggling to fund their everyday essentials. In a survey from November to December 2023, we found that 74% of our customers were employed full-time¹. Unfortunately, full-time employment isn’t always enough. As shown by the report that 4.5 million UK workers were considering taking on a second job in 2023 to make ends meet.  

Cutting Back on Costs

Another way people across the UK are combating the rising cost of living is by cutting back on costs wherever possible. In a Trust Deed Scotland® customer survey, we asked our customers where they were cutting back:¹
  • 78% told us that they cut back on socialising to combat the cost of living crisis.
  • 46% of our customers told us that they cut back on heating to combat the cost of living crisis.
  • 44% told us that they cut back on buying food to combat the cost of living crisis.
  • 28% of our customers told us that they borrowed money from family or friends to combat the cost of living crisis.
  • 11% told us that they took on additional credit to combat the cost of living crisis.
Debt happens. We are here to help. We advise on the available debt solutions so that you can pay off your debts in affordable monthly payments, and so that you can feel less stressed about keeping up with the rising costs. Find out how we have helped thousands of people across Scotland manage their debts with over [reviews] reviews on TrustPilot.  

Working in the UK

Overworking can also be a problem within one job role, as well as by taking on a second job. Compared to the rest of Europe, the UK has the highest weekly average of working hours; with UK employees working 42 hours per week on average. Reported statistics also show that;
  • 43% of UK workers are regularly working unpaid overtime.
  • 64% of UK workers feel pressure to be available for contact regarding work constantly.
  • 42% of UK workers catch up on unfinished work during their free time.
 

Work-Life Balance

Work-life balance has become a more significant topic for discussion since the pandemic, and as the country puts more importance on mental health awareness. The number of UK employees who want to work for a company that supports mental health has doubled in the past 10 years – now at 55%. As well as 66% of UK workers stating that they take work-life balance into high consideration when job hunting. Although it is clearly of high importance, many UK employees reportedly struggle with their work-life balance:
  • 88% of UK employees have felt burnout from work in the last 2 years.
  • 82% of UK employees don’t take their full lunch break, with many UK workers often eating lunch at their desk.
  • 28% of UK employees state their productivity is directly and negatively impacted by poor work-life balance.
 

The Importance of Health and Wellbeing at Work

With such a high number of UK workers struggling to maintain a positive work-life balance, how does this affect us long-term?

Burnout

With a lack of work-life balance, workers are much more likely to experience burnout; causing both their health and work productivity to suffer. 8 in 10 workers who have experienced burnout state that a lack of work-life balance is the direct cause. Burnout is recognised by the World Health Organisation (WHO) as “a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed.” Many of us already understand the term, naming it to periods of physical and mental exhaustion due to stressful or overworked jobs. Overworking and undergoing stressful jobs will eventually have a detrimental effect on your health. Ignoring the signs of burnout or the signs that you are struggling, can cause more harm to your physical or mental health down the line. Such as lacking the energy or ability to meet your job’s demands.

With new stats from April 2024 showing that unemployment in the UK had increased over the last 3 months, experts dived into explanations on reasonings for this…

The head of the Institute for Public Policy Research’s Commission on Health and Prosperity, Chris Thomas, said: “The number economically inactive because of sickness has, once again, come in at the highest since records began. Economic inactivity as a result of long-term sickness stands at 2.83 million, while the number not participating in the labour market because of long-term and short-term illness combined has broken three million for the first time. It is time for the government to recognise that better health is the clearest, untapped path of prosperity. But ministers need to go further and faster to create a healthier, more prosperous nation.”  

Debt Help

At Trust Deed Scotland®, we help our customers to find the best debt solution for them. With customers reaching out to us for many reasons, we do not judge. We understand the vast array of reasons for debt, and aim to help our customers to deal with debt. If you find yourself struggling with debt due to rising costs, a low-income job, health issues affecting your work abilities; we can provide you with tailored debt advice. Get in touch with us via our WhatsApp Debt Advice service, or call us on 0141 221 0999. Alternatively, you can quickly check your eligibility for different debt solutions by using our Trust Deed Wizard® tool. ¹ November – December Trust Deed Scotland® customer survey with 2,246 responses.

Customer Reviews: Debt Help Stories

No matter which product you’re buying or the service you’re seeking, choosing which company to put your trust in can be a difficult task. Hearing from current and previous customers as they share their experience can help make that process easier. This is why we hold our TrustPilot reviews in such high regard. Every review, whether good or bad, is valued by the team at Trust Deed Scotland®. Not only do they help us to improve the service we provide our customers, but reviews can help other people make the decision to reach out for debt help.  

The Importance of Customer Reviews

We understand that talking about debt isn’t easy. Many of our customers feel that reaching out for debt help can be a stressful and embarrassing experience. However, as written in many of our TrustPilot Reviews, once in contact with Trust Deed Scotland® , this feeling can fall away and customers often wish they had sought debt help sooner. We hope that our reviews can reassure people in debt that they are not alone, inspire people to open up the conversation and encourage people struggling with unaffordable debt to reach out for advice. This month, over 300 customers shared their experience with Trust Deed Scotland® through TrustPilot. Almost 99% of these were 5 Star Reviews.  

Review Spotlight

Below, read customer reviews from people who have shared their experience throughout their debt help journey with Trust Deed Scotland®; we are there to help from start to finish.   “Shaun from Trust Deed Scotland exceeded all expectations with his exceptional service and unwavering commitment to helping me navigate a challenging financial situation.  From the moment I reached out for assistance, Shaun demonstrated unparalleled professionalism and expertise. He took the time to thoroughly explain every aspect of the Trust Deed process, ensuring I felt confident and informed every step of the way. Shaun’s dedication to his clients is evident in his prompt responses to my inquiries and his willingness to go above and beyond to address any concerns I had. His personalised approach made me feel valued and supported throughout the entire process, which can often be overwhelming and stressful. What truly sets Shaun apart is his genuine care for the well-being of his clients. He approached my situation with empathy and understanding, offering practical solutions tailored to my specific needs. It’s clear that Shaun is not just in it for the business – he genuinely wants to see his clients succeed and achieve financial stability. Trust Deed Scotland is incredibly fortunate to have Shaun as part of their team. His professionalism, expertise, and genuine concern for his clients make him an invaluable asset. I cannot recommend Shaun and Trust Deed Scotland highly enough. Five stars simply do not do justice to the level of service and support Shaun provides. Thank you, Shaun, for your outstanding assistance and unwavering dedication!” – Steven, review written after taking the first step in debt help with Trust Deed Scotland®.   “From start to finish this has been a flawless and effortless process. Taking the first step is daunting and it did take me a while to get in contact as this option seemed too good to be true but I am so glad I did! Thanks to the countless 5 star reviews for this service, I was assured this was the real deal. There has been absolutely no judgement from anyone I have spoken to and they’ve been extremely helpful with anything I’ve needed. I highly recommend this service to anyone who is in arrears! I spoke to Andrew during this and he was super helpful and friendly. I’ve now come to the end of my arrangement and the time has flown in. I urge anyone thinking about this service to take the step and get the ball rolling. Again, I highly recommended Trust Deed Scotland to anyone who is looking to sort out their debts!” – Mr AC, review written after completing a debt solution with Trust Deed Scotland® for 4 years.   “Not sure where to start with the amazing experience I had with Trust Deed Scotland. My marriage recently broke down and my debt became unmanageable. I was scared about what the future would hold and the possibility of getting deeper into debt. A friend recommended Trust Deed Scotland. I was contacted by Soreena, who was so lovely and understanding. A real gem who seemed to care about helping me and care how I was coping. She initially recommended a moratorium (something I had no idea existed) until my living situation was sorted. It gave me some breathing space to sort my finances out. She then followed up and gave me my options for debt solutions. Out of all the options a Trust Deed was the best. Progressing through it, Trust Deed Scotland managed to write off a substantial amount of my debt, around half and the amount paid is more than 3 times less than what I was paying into my debt beforehand. I had such a great calming experience during what was a very scary time for me. I can’t recommend them enough.” – Joni, review written after taking the first step in debt help with Trust Deed Scotland®.   “I have felt overwhelmed with the amount of debt I currently have adding up to over £30k and gave Trust Deed Scotland a call to see if they could help. Jacqui was so knowledgeable and helped me put my mind at ease that she was now there to help and support me through it. I read all my options and I chose which one would suit me best and I honestly cannot thank Jacqui enough for this! She went totally above and beyond for not only the company but for me also working around my work schedule and contacting me on her days off to be able to get the ball rolling faster. I would highly recommend Jacqui if you need a chat about your debt.” – Edward, review written after taking the first step in debt help with Trust Deed Scotland®.   “Andrew could not have been more helpful, put me at ease and was extremely reassuring. I felt as if it was a load off my mind, and it’s good to know when unexpected things come up Trust Deed Scotland has your back and will work with you and not be a source of stress and anxiety. Such a brilliant team of people and this is the best thing that has happened as I was really at my wits end with debt issues and problems and now feel as if I’m on my way to tackling this with all the brilliant help and support just on the other end of the telephone line. Thank you so much, and could not recommend them higher. They truly go the extra mile and are so diligent as well as being dedicated to helping you get on an even keel again.” – Craig, review written after contacting the customer services team 6 months into his experience with Trust Deed Scotland®.  

Are You Looking for Debt Help?

It’s important to research the company you are getting debt advice from. We are the No.1 debt solutions provider in Scotland, with more 5 Star TrustPilot reviews than all other Trust Deed providers combined. Taking the time to listen and empathise with our customers is an important part of our process. Our aim is to let customers know that they will not be judged and their enquiry will be dealt with safely, securely and confidentially. We are extremely grateful to our customers for sharing their experiences throughout their journey; from their first contact with us, to their experience with the customer service team, to their final chat with us. Our team of debt advisers work hard to provide a comforting and stress-free service; and we’re glad to see that our reviews reflect this customer-centric approach. We understand the importance of seeing that you are not alone. By reading our TrustPilot reviews, you can hear from other people across Scotland who have found themselves in a similar situation to you. Debt happens, and we are here to help. If you would like to create a brighter future for yourself, give us a call today on 0141 221 0999 or find out if you qualify for a formal debt solution.   [trustpilot]  

Wedding Day Debt

There’s no doubt that a person’s wedding day is likely to be the most expensive day of their lives. With the average wedding day in the UK now costing £18,400, it’s no surprise that many couples are struggling to foot the bill. For those who are attempting to stick to a strict budget to keep their big day as affordable as possible, it can be more difficult than initially anticipated with an estimated 48% of couples going over budget

Funding the big day

Finding the money to fund a wedding day can take years. With the current cost of living crisis, many couples will not be able to afford one at all. Seeing as four in ten UK adults are already struggling to afford rent or mortgage payments, it is fair to assume that many will not have any disposable income left to save for a potential wedding day. That is why an estimated two-thirds of UK couples get into debt to fund the wedding day of their dreams. A study by Lowell said that although 74% of Brits recover from their wedding in under a year, it takes 15% of couples up to two years and 5% up to five years to pay off the debt. The average salary in the UK is £31,447. With the average wedding being over half of the average yearly salary, there’s no surprise that couples are turning to credit to fund their big day. There are already set to be over 130,000 weddings in the UK this year, with plenty more still to be booked. For example, there is an average of 275,000 weddings in the UK every year. This could mean millions of pounds of debt could be racked up by excited couples looking to make the most of their big day.  

Pre-existing debt

This couple spell disaster for those already paying of debt. An estimated 29% of couples are already paying off debt while planning their wedding. If a person is already balancing multiple minimum payments, taking on a large amount of debt for a wedding day can make those payments unaffordable long term. This can create a cycle of debt that can be difficult to get out of alone.  

Changing Times

Times have changed over the last few decades. In 1990, over 375,000 couples tied the knot, but in 2019 just 219,850 couples got married. With the steep increase in population since the 70’s, it would be expected that the number of weddings would also increase. To add to this, more and more couples are opting to wait and get married older. In 1970 the average age of marriage was 27 for men and 25 for women. It is now 34 for men and 32 for women.  

How to Seek Help?

For those who have found themselves with unaffordable debt, there are solutions that can help. Here at Trust Deed Scotland, we provide advice on all formal debt solutions that are available in Scotland. Our experienced debt advisers will be able to discuss your situations and provide you with information on all of the solutions that would suit your individual circumstances, so that you can make an informed decision on what is right for you. A Trust Deed is an example of one of the solutions that we offer. A Trust Deed provides legal protection from the people that you owe money to, while freezing interest and charges. It allows you to consolidate all of your debt repayments into just one affordable payment for a period of four years. At the end of the 48-month term, the remainder of the debt is legally written off. Another example of a debt solution that we offer is the Debt Arrangement Scheme (DAS). The DAS, like a Trust Deed, allows you to consolidate your debt into one affordable monthly payment while freezing interest and charges. The difference is that you would pay that affordable payment until the full debt amount is paid. If you think that a debt solution may be the right option for you, you can try our Trust Deed Wizard tool or call us on 0141 221 0999.

7,000 Trustpilot Reviews Milestone

Trust Deed Scotland® have more 5 Star TrustPilot reviews than all other Trust Deed providers combined. As a leading Scottish debt solutions provider, we’ve always been proud of our customer feedback, therefore this has been an important week for us as we’ve reached an important milestone of 7,000 Scottish Trust Deed TrustPilot reviews. Life can take our customers on many journeys and we would like to say thank you to our customers for letting us be part of theirs. Trust Deed Scotland® was founded in 2009 with the goal of becoming the best rated debt solutions company in Scotland, with a philosophy of putting our customers’ best interests at heart and helping them to truly realise their potential to achieve a brighter future. We’ve helped over [volume] people in Scotland by giving them tailored Scottish debt advice. Not only do we have an excellent Trustpilot rating, but our numbers stack up too. 98.5% of our proposed Trust Deeds gain approval status making us No.1 in Scotland¹ 99.9% of our proposed Debt Payment Programmes (DPPs) under the Debt Arrangement Scheme are approved by creditors²
Of our most recent debt advice reviews, Dean, reviewing the service received from our experienced debt adviser Danielle, said: “I was drowning in debt, couldn’t sleep because of it. In and out of overdrafts it was horrible. I made the call yesterday and spoke to Danielle who was unbelievable and put me straight at ease and has helped me so much. Feel like a weight has been lifted of my shoulders.
Writing a review of his Debt Arrangement Scheme experience and Jason in our debt advice team, our customer Aidan wrote: “The burden of accumulated stress and pressure over the years was instantly lifted after seeking their assistance. Honestly, five stars do not do justice to the exceptional service they provided. From the very beginning, they greeted me with warmth, professionalism, and a complete lack of judgment, which immediately put me at ease. Their knowledge and expertise were evident as they addressed all of my concerns and questions with utmost clarity. They took the time to explain every detail comprehensively, leaving no room for confusion. It’s safe to say that reaching out to these amazing individuals was one of the best decisions I’ve made. Their kindness and support have made an immense difference in my life. I wholeheartedly recommend their services to anyone facing financial difficulties.
Reviewing our debt adviser Jacqui, our new customer Danielle said: “I was so glad I found Trust Deed Scotland, Jacqui made me feel at ease from the very beginning. I couldn’t cope anymore. The DAS scheme was the right one for me and just by signing the paperwork I feel as though a weight has been lifted from me. Staff were always happy to answer my questions and worries and help put my mind at ease. There was no pressure whatsoever and Jacqui is such a lovely lady and so personal-able which made the process easier it was like talking to a friend of when you wanted help. I can’t thank you enough for making my terrible situation 1000% better I feel like I can have a life again. I wish I didn’t delay and wish I had taken steps sooner!

What did our 7,000th reviewer say of their Trust Deed Scotland® Experience?

Our 7,000th reviewer, Gayle wrote a short review about his Trust Deed Scotland® experience saying: “I was reluctant to contact Trust Deed Scotland as I was sceptical. I was very wrong. From my first phone call I was put in touch with Peter, he was absolutely fantastic and put me at ease. He reassured me every step of the way and made it all very easy and within a short time I now have peace of mind. I can’t recommend this service enough.  

Why does getting good debt advice matter?

At Trust Deed Scotland® we invest much time and effort into our own training and compliance in order to constantly evolve and enhance our customers’ experience. TrustPilot feedback and customer feedback surveys help us to drive improvements too. It’s another reason why our reviews matter to us. Our tailored debt advice is: Non-Judgemental – We’re here to listen and advise. Not to judge you. We can promise you that you’re not alone in developing problem debt. There are many changes in personal circumstances that create the situation. Redundancy, divorce, illness and simply overcommitment. Problem debt can happen to anyone, but if it does happen to you, we can help you move on. Confidential – We’ll always respect your privacy and will not divulge your situation to anyone. Safe & Secure – Our advice team are based exclusively in-house and regardless of whether you choose to proceed with us or not, we’ll never share your details with any other company. We will never attempt to push you into a solution, you’ll always be the one that makes the decision in your own time, on your own terms. Balanced – We’re here to give you the risks and benefits of all formal Scottish debt solutions. This helps you to understand what your options are and how they will impact your day-to-day life. You will be the one that makes the decision. Experienced – Not only are we authorised to give debt advice, but our team are vastly experienced, with knowledge of the inner workings of formal Scottish debt solutions legislation.

Get help with your debt today

You can contact Trust Deed Scotland® today for tailored, confidential debt advice on 0141 221 0999. Alternatively, start the process online and find out what options you might be eligible for by trying our Trust Deed Wizard tool.
In 2021-2022, we achieved a protection rate of 98.5%, this made us the best performing volume provider of Protected Trust Deeds in Scotland. Trust Deeds advertised between 01/01/21 and 31/12/22. ²In this sample of 1,144 Debt Payment Programmes (DPPs) under the Debt Arrangement Scheme (DAS), approved between July 2019 and October 2021, only 1 proposed DPP was rejected and unable to proceed.

5,000 Trustpilot Reviews Milestone

As a leading Scottish debt solutions provider, we’ve always been proud of our customer feedback, therefore this has been an important week for us as we’ve reached an important milestone of 5,000 Trustpilot reviews. Trust Deed Scotland® was founded in 2009 with the goal of becoming the best rated debt solutions company in Scotland, with a philosophy of putting our customers’ best interests at heart and helping them to truly realise their potential to achieve a brighter future. We’ve helped over [volume] people in Scotland by giving them tailored Scottish debt advice. Not only do we have an excellent Trustpilot rating, but our numbers stack up too. 98.5% of our proposed Trust Deeds gain protection status making us No.1 in Scotland last year¹ 99.9% of our proposed Debt Payment Programmes (DPPs) under the Debt Arrangement Scheme are approved by creditors² Of our most recent debt advice reviews, one we received from a client in April 2022 helped to demonstrate how our message ‘If you do something about your debt today, you can stop worrying about it tomorrow’ really does help to empower people with problem debt to take action. Gillian wrote: “From my first phone call to finalising everything the communication was excellent. I feel like the weight of the world has been lifted off my shoulders and I can now draw a line and move on from a past life of debt. Thank you so much Soreena I’ll be forever grateful.”

What did our 5,000th reviewer say of their Trust Deed Scotland® Experience?

Our 5,000th reviewer, Christian wrote a short review about his Trust Deed Scotland® experience saying: “Very straightforward process, fantastic support from my adviser Matthew, would highly recommend.  

Trust Deed Scotland® TrustScore of 5/5

Of the 5,000 reviews received, 98% rated us 5/5. Our overall TrustScore is 5/5. TrustScore is an overall measurement of reviewer satisfaction, based on all the Service and Location reviews a business receives on Trustpilot. A star rating is the TrustScore visualised. Learn about how TrustScore is calculated. Not only do we have a TrustScore of 5/5 but we’re the highest rated company in Scotland in the Trustpilot debt relief service category.  

Why does getting good debt advice matter?

At Trust Deed Scotland® we invest much time and effort into our own training and compliance in order to constantly evolve and enhance our customers’ experience. Trustpilot feedback and customer feedback surveys help us to drive improvements too. It’s another reason why our reviews matter to us. Our tailored debt advice is: Non-Judgemental – We’re here to listen and advise. Not to judge you. We can promise you that you’re not alone in developing problem debt. There are many changes in personal circumstances that create the situation. Redundancy, divorce, illness and simply overcommitment. Problem debt can happen to anyone, but if it does happen to you, we can help you move on. Confidential – We’ll always respect your privacy and will not divulge your situation to anyone. Safe & Secure – Our advice team are based exclusively in-house and regardless of whether you choose to proceed with us or not, we’ll never share your details with any other company. We will never attempt to push you into a solution, you’ll always be the one that makes the decision in your own time, on your own terms. Balanced – We’re here to give you the risks and benefits of all formal Scottish debt solutions. This helps you to understand what your options are and how they will impact your day-to-day life. You will be the one that makes the decision. Experienced – Not only are we authorised to give debt advice, but our team are vastly experienced, with knowledge of the inner workings of formal Scottish debt solutions legislation.

Get help with your debt today

You can contact Trust Deed Scotland® today for tailored, confidential debt advice on 01412210999. Alternatively, start the process online and find out what options you might be eligible for by trying our Trust Deed Wizard tool.
In 2021, we achieved a protection rate of 98.5%, this made us the best performing volume provider of Protected Trust Deeds in Scotland. Trust Deeds advertised between 01/01/21 and 31/12/21. ²In this sample of 1,144 Debt Payment Programmes (DPPs) under the Debt Arrangement Scheme (DAS), approved between July 2019 and October 2021, only 1 proposed DPP was rejected and unable to proceed.

Customer Care Case Study


We know that asking for help is a big deal and we always urge that people read our Trustpilot reviews firstly as the [reviews] reviews from customers written in their own words can help empower individuals to seek help if they need it and to understand that they are not alone and that others are in the same position as them. We firmly believe that reading our customer reviews is the best way for people to understand who we are, what we do and why we can be trusted more than anyone else. Indeed, we’ve got more 5 star Trustpilot reviews than all other Trust Deed providers combined. Kirsten recently left a review that encapsulates the experience for our customers: “I feel like having the help, support and attention from Trust Deed Scotland has allowed me to breathe and have a full sleep. I was suffocating in debt and felt the adviser who assisted me, Sharon, was so kind and caring and so considerate towards how embarrassed I felt over the amount of debt I had. Sharon made me feel like no matter what there was going to be a more positive and manageable outcome for myself & my children. Sharon was thorough when going through and explaining options, in every detail, and I didn’t feel like she was just a call handler who was there to answer my call, she cared and asked questions that were hard for me in a sensitive approach. I felt throughout the trust deed process Sharon always made sure I felt comfortable and reassured. Going into making the decision of entering a trust deed I didn’t feel pressured at all by Sharon, I felt supported no matter what choice I made. Now being in a trust deed and accepting the help I was offered to help manage my money and spending gives me such happiness that I am able to give my three children a good quality of life, being able to for one day yes to a treat. I can’t thank Sharon and her team for the opportunity to be able to live my life again.”
Trust Deed Scotland® provide tailored debt advice on all available debt solutions in Scotland. Our experienced debt advisers make sure that our clients get personalised debt advice based on their affordability, lifestyle and needs. ☑️ Unaffordable debt written off ☑️ Reduced monthly payments ☑️ Interest and charges frozen ☑️ Home and car protected ☑️ Creditor contact reduced To find out more about the Advantages & Disadvantages of all formal debt solutions in Scotland, get started now by trying our Trust Deed Wizard® tool, or by calling us on 0141 221 0999.
May not be suitable in all circumstancesFees apply. Your credit rating may be affected. Free advice also available from moneyhelper.org.uk.

Trust Deed Scotland becomes Employee Owned

LEADING personal insolvency firm Harper McDermott Ltd, one of the largest providers of Protected Trust Deeds and Debt Payment Plans under the Debt Arrangement Scheme in Scotland is embarking on an exciting future after transferring to employee ownership in a transaction led by business advisers Grant Thornton UK LLP.

The Glasgow-based company trades as Trust Deed Scotland® which since 2009, has helped more than 25,000 people resolve their problem debt. The Trust Deed Scotland brand was founded by Mark Sommerville and Jon Paul Kelly and is the best-known provider of Protected Trust Deeds in Scotland. It has more 5 Star TrustPilot reviews than all other Trust Deed providers combined with over [reviews] 5 Star reviews from Scottish customers.

The business is currently managing debt solutions for over 9,000 customers with £234m of debts under management, and a team of around 70 people – who are all now part-owners of the business – led by Managing Director and Insolvency Practitioner, Thomas Fox.

Thomas Fox said: “I am delighted to have become a part-owner in the business alongside our knowledgeable and experienced team, who I believe provide a best-in-class service to our customers.”

We are all looking forward to the future with excitement and confidence and to helping many more people deal with their debt issues in a practical and compassionate manner.”

“Employee ownership provides many benefits; from existing staff retention through to attracting the best talent, it gives our team job security and brings us closer together as one team all working towards similar goals.”

“I am very grateful to the Grant Thornton team for leading us through this transition with such dedication and diligence.”

Neil McInnes, Partner and Head of Corporate Finance in Scotland at Grant Thornton said:

“We have been working with the business to help them consider the range of strategic options open to them.”

“Ultimately the best option for all stakeholders was to move to employee ownership via an Employee Ownership Trust (EOT), which gives the entire team a stake in its future success and provides a great incentive for staff loyalty.”

“We wish Thomas and the whole team at Harper McDermott every success in the future.”

Neil was assisted in the transaction by Akshay Sharma and the firm’s dedicated EOT team led by Monique Beaulieu and supported by Ollie Dewdney, which provide a holistic end-to-end service advisory service to businesses transitioning to employee ownership.

6,000 Trustpilot Reviews Milestone

Trust Deed Scotland® have more 5 Star TrustPilot reviews than all other Trust Deed providers combined. As a leading Scottish debt solutions provider, we’ve always been proud of our customer feedback, therefore this has been an important week for us as we’ve reached an important milestone of 6,000 Trustpilot reviews. Trust Deed Scotland® was founded in 2009 with the goal of becoming the best rated debt solutions company in Scotland, with a philosophy of putting our customers’ best interests at heart and helping them to truly realise their potential to achieve life after debt. We’ve helped over [volume] people in Scotland by giving them tailored Scottish debt advice. Not only do we have an excellent Trustpilot rating, but our numbers stack up too. 98.5% of our proposed Trust Deeds gain protection status making us No.1 in 2021¹ 99.9% of our proposed Debt Payment Programmes (DPPs) under the Debt Arrangement Scheme are approved by creditors²
Of our most recent debt advice reviews, Gordon, reviewing the service received from our experienced debt adviser Danielle, said: “The service I have received from Trust Deed Scotland has been second to none. I have been struggling with debt for years and they have helped me make the unaffordable payment affordable. Danielle has been an absolute star throughout the process – due to the hours I work, it was difficult to take phone calls to discuss and so she set everything up through emails correspondence. She was helpful and kind throughout, a real asset to the Trust Deed Scotland Team.”
Writing a review of her Debt Arrangement Scheme experience and Michael in our debt advice team, our customer Clare wrote: “The most incredible, empathetic, patient and understanding man made our experience so much easier to go through. Michael has wonderful customer communication skills. He explained everything several times as there is quite a lot to take in. It can be stressful and emotional going through debt problems and I have never dealt with someone who has so much, empathy and patience as Michael. He could answer every question I had immediately and having someone so professional and knowledgeable making our experience so much easier.”
Reviewing our debt adviser Anisah, our new customer Dan said: “It is incredibly embarrassing having to admit your problem(s) but the team at Trust Deed Scotland were excellent. I was comfortable talking to them, we discussed my situation and then I was walked through my options. They just provided the advice and let me make my own decisions while keeping me informed. Anything I didn’t understand they explained until I understood. I genuinely feel so less stressed knowing I have a plan in place to clear my debts while having an amazing team behind me to support me.”

What did our 6,000th reviewer say of their Trust Deed Scotland® Experience?

Our 6,000th reviewer, PB wrote a short review about his Trust Deed Scotland® experience saying: “Such a helpful experience, Vicky was more than helpful, so friendly and showed compassion and helpfulness through the full experience. Got a fresh start at a debt free life now couldn’t be more grateful!”  

Why does getting good debt advice matter?

At Trust Deed Scotland® we invest much time and effort into our own training and compliance in order to constantly evolve and enhance our customers’ experience. TrustPilot feedback and customer feedback surveys help us to drive improvements too. It’s another reason why our reviews matter to us. Our tailored debt advice is: Non-Judgemental – We’re here to listen and advise. Not to judge you. We can promise you that you’re not alone in developing problem debt. There are many changes in personal circumstances that create the situation. Redundancy, divorce, illness and simply overcommitment. Problem debt can happen to anyone, but if it does happen to you, we can help you move on. Confidential – We’ll always respect your privacy and will not divulge your situation to anyone. Safe & Secure – Our advice team are based exclusively in-house and regardless of whether you choose to proceed with us or not, we’ll never share your details with any other company. We will never attempt to push you into a solution, you’ll always be the one that makes the decision in your own time, on your own terms. Balanced – We’re here to give you the risks and benefits of all formal Scottish debt solutions. This helps you to understand what your options are and how they will impact your day-to-day life. You will be the one that makes the decision. Experienced – Not only are we authorised to give debt advice, but our team are vastly experienced, with knowledge of the inner workings of formal Scottish debt solutions legislation.

Get help with your debt today

You can contact Trust Deed Scotland® today for tailored, confidential debt advice on 0141 221 0999. Alternatively, start the process online and find out what options you might be eligible for by trying our Trust Deed Wizard tool.
In 2021, we achieved a protection rate of 98.5%, this made us the best performing volume provider of Protected Trust Deeds in Scotland. Trust Deeds advertised between 01/01/21 and 31/12/21. ²In this sample of 1,144 Debt Payment Programmes (DPPs) under the Debt Arrangement Scheme (DAS), approved between July 2019 and October 2021, only 1 proposed DPP was rejected and unable to proceed.

4,000 Trustpilot Reviews Milestone

As a leading Scottish debt solutions provider, we’ve always been proud of our client feedback, therefore this week has been an important week for us as we’ve reached 4,000 Trustpilot reviews. Trust Deed Scotland® was founded in 2009 with a unique vision – to be the best-rated debt advice company in Scotland with a philosophy of putting our clients best interests at heart and helping them to truly realise a brighter future. We’ve helped over [volume] people in Scotland with formal debt solutions and given tailored Scottish debt advice to many more. We’ll never…
  • Cold call, or send unsolicited text messages
  • Charge for debt advice
  • Pass a clients details onto anyone else
Of our most recent debt advice reviews, one we received from a client in May 2021 helped to demonstrate how our message ‘If you do something about your debt today, you can stop worrying about it tomorrow’ really helps to empower people with problem debt to take action. Rory wrote: “My debt was something I was worried and shy about for years, I always tried to forget about it and say to myself I would deal with it in the future. I finally made the decision to contact Trust Deed Scotland and honestly it was the best decision I could have made. The service I received from Danielle was amazing, she made me feel comfortable to speak about my debt which I have never done with anyone. She was kind and very very helpful. Danielle has been an absolute credit to your company and I thank her so much for what she has done for me, as it is a huge weight off my shoulders which was draining me and affecting my lifestyle.”

What did our 4,000th reviewer say of their Trust Deed Scotland® Experience?

Our 4,000th reviewer  wrote about their Trust Deed Scotland® experience saying: “I had just had to use this service. I cannot express enough how stressed I have been. I was advised by Pamela, she has been simply outstanding. I felt no judgement at all, all options were explained fully so I could make an informed and realistic decision for my circumstances. The professionalism Pamela showed along with empathy and a very friendly approach makes her a credit to this company. If you are worried about finances I would urge you to give these a call 100%. There is nothing to lose and peace of mind to be gained.

Trust Deed Scotland® TrustScore of 5/5

Of the 4,000 reviews received, 98% rated us 5/5. Our overall TrustScore is 5/5. TrustScore is an overall measurement of reviewer satisfaction, based on all the Service and Location reviews a business receives on Trustpilot. A star rating is the TrustScore visualised. Learn about how TrustScore is calculated. Not only do we have a TrustScore of 5/5 but we’re the highest rated company in Scotland in the Trustpilot debt relief service category.  

What makes the perfect debt advisor?

At Trust Deed Scotland® we invest in our own training and compliance in order to constantly evolve and improve our internal processes. We make sure that any advisor that we employ has the right mix of experience and personality. Our tailored debt advice is: Non-Judgemental – We’re here to listen and advise. Not judge you. We can promise you that you’re not alone and that no one, including you, found themselves with unaffordable debts through their own deliberate fault. There are many changes in personal circumstance that create the situation. Redundancy, divorce, illness and simply overcommitment. It happens, and we help you to move on. Confidential – We’ll always respect your privacy and will not divulge your situation with anyone else unless given explicit permission to do so by you. Safe & Secure – Our advice team are based in-house and if you choose to proceed with us or not, we’ll never share your details with any other company. We will never attempt to push you into a solution, you’ll always be the one that makes the decision in your own time, on your own terms. Balanced – We’re here to give you the risks and benefits of all formal Scottish debt solutions. This helps you to understand what your options are how they will impact your day-to-day life. You will be the one that makes the decision. Experienced – Not only are we authorised to give debt advice, but our team are vastly experienced, with knowledge of the inner workings of formal Scottish debt solutions legislation.

Get help with your debt today

You can contact Trust Deed Scotland® today for tailored, confidential debt advice on 01412210999. Alternatively, start the process online and find out what options you might be eligible for by trying our Wizard tool.
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